The future of
outsourcing isn’t offshore.
It’s Gen AI.
outsourcing isn’t offshore.
It’s Gen AI.
Gen AI and LLMs are reshaping the $250B outsourcing industry-
dramatically reducing costs, redefining roles, and shifting competitive strategies.
Discover how leaders are adapting today.
Download The Report →dramatically reducing costs, redefining roles, and shifting competitive strategies.
Discover how leaders are adapting today.
What’s Inside the Report
Significant Cost
Efficiencies
Efficiencies
See exactly where automation is driving 60-70% cost reductions in core outsourcing functions.
Roles at Risk
(and Opportunity)
(and Opportunity)
Identify job roles most impacted by AI - and where new opportunities for strategic talent deployment exist.
Pricing Models
Reimagined
Reimagined
Understand the shift from traditional hourly billing toward performance-based and outcome-driven contracts.
New Rules
for Vendors
for Vendors
Learn how top providers are evolving their delivery models from labor-intensive methods to AI-enabled services.
The Power of
AI-Augmented Teams
AI-Augmented Teams
The Power of AI-Augmented Teams
Discover how leaner, AI-driven teams are achieving higher productivity with fewer resources.
Vision 2030: The New
Outsourcing Landscape
Outsourcing Landscape
A strategic forecast of AI’s long-term impact on outsourcing service models, pricing, and workforce planning.
What’s Already Happening
↓40–60%
drop in average contract value from AI-driven automation
90%
of IT processes projected to be AI-assisted by 2030
4M+
jobs displaced across
global delivery centers
↑ 70%
cost savings in high-volume delivery functions
The old playbook is gone.
Make sure you have the new one.
Download The Report →Make sure you have the new one.
Wondering where you fit in the outsourcing era?
Let's talk →