Get the Gen AI & Outsourcing Report

The future of
outsourcing isn’t offshore.
It’s Gen AI.

Gen AI and LLMs are reshaping the $250B outsourcing industry-
dramatically reducing costs, redefining roles, and shifting competitive strategies. 
Discover how leaders are adapting today.

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What’s Inside the Report

Significant Cost
Efficiencies

See exactly where automation is driving 60-70% cost reductions in core outsourcing functions.

Roles at Risk
(and Opportunity)

Identify job roles most impacted by AI - and where new opportunities for strategic talent deployment exist.

Pricing Models
Reimagined

Understand the shift from traditional hourly billing toward performance-based and outcome-driven contracts.

New Rules
for Vendors

Learn how top providers are evolving their delivery models from labor-intensive methods to AI-enabled services.

The Power of
AI-Augmented Teams

The Power of AI-Augmented Teams Discover how leaner, AI-driven teams are achieving higher productivity with fewer resources.

Vision 2030: The New
Outsourcing Landscape

A strategic forecast of AI’s long-term impact on outsourcing service models, pricing, and workforce planning.

What’s Already Happening

↓40–60%

drop in average contract value from AI-driven automation

90%

of IT processes projected to be AI-assisted by 2030

4M+

jobs displaced across global delivery centers

90%

of IT processes projected to be AI-assisted by 2030

The old playbook is gone.
Make sure you have the new one.

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Wondering where you fit in the outsourcing era?

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